Link to the Silverline website, a helpline for older people
Please submit your enquiry by using the email or Facebook links above. A reply will
be sent as soon as possible.
use, protect or otherwise handle your Personally Identifiable Information in accordance
with our website.
How do we use your information?
We may use the information we collect from you when you register, make a purchase,
sign up for our newsletter, respond to a survey or marketing communication, surf
the website, or use certain other site features, to personalise your experience and
to allow us to deliver the type of content and product offerings in which you are
The information that we collect and store relating to you is primarily used to enable
us to provide our services to you. In addition, we may use the information for the
To provide you with information requested from us relating to our products or services
and to provide information on other products which we feel may be of interest to
you if you have consented to receive such information.
To meet our contractual commitments to you.
To notify you about any changes to our Website, such as improvements or service/product
changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods
and services similar to those which were the subject of a previous sale to you.
If you are a new customer, we will only contact you or allow third parties to
contact you only when you have provided consent and only by those means you provided
If you do not want us to use your data for ourselves or third parties you will
have the opportunity to withhold your consent to this when you provide your details
to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals
to our advertisers but we may, on occasion, provide them with aggregate statistical
information about our visitors such as your area of residence or age group.
Information that is collected is securely stored in compliance with the Data Protection
Act 1998 and is never shared with third parties. Your information will only be stored
for as long as it is necessary to provide you with the service for which you require
from us. Information will only be disclosed if we are legally obliged to do so in
accordance with the law.
Do we use 'cookies'? Yes. Cookies are small files that a site
or its service provider transfers to your computer's hard drive through your Web
browser (if you allow) that enables the site's or service provider's systems to recognise
your browser and capture and remember certain information. They are also used to
help us understand your preferences based on previous or current site activity, which
compile aggregate data about site traffic and site interaction so that we can offer
better site experiences and tools in the future.
data about site traffic and site interactions to offer better site experiences and
tools in the future. We may also use trusted third-party services that track this
information on our behalf.
You can choose to have your computer warn you each time
a cookie is being sent, or you can choose to turn off all cookies. You do this through
your browser settings. Since each browser is a little different, look at your browser's
Help Menu to learn the correct way to modify your cookies. If you turn cookies off,
some features will be disabled. It won't affect the user's overall experience that
make your site visit more efficient, although some functions may not work properly.
disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally
Identifiable Information unless we provide users with advance notice. This does not
include website hosting partners and other parties who assist us in operating our
website, conducting our business, or serving our users, so long as those parties
agree to keep this information confidential. We may also release information when
its release is appropriate to comply with the law, enforce our site policies, or
protect ours or others' rights, property or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing, advertising,
or other uses.
Third-party links Occasionally, at our discretion, we may include or offer third-party
products or services on our website. These third-party sites have separate and independent
privacy policies. We therefore have no responsibility or liability for the content
and activities of these linked sites. Nonetheless, we seek to protect the integrity
of our site and welcome any feedback about these sites.
Social Media: Communication, engagement and actions taken through external social
media platforms that this website and its owners participate on are custom to the
terms and conditions as well as the privacy policies held with each social media
Users are advised to use social media platforms wisely and communicate / engage upon
them with due care and caution in regard to their own privacy and personal details.
This website nor its owners will ever ask for personal or sensitive information through
social media platforms and encourage users wishing to discuss sensitive details to
contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly
from web pages to the social media platform in question. Users are advised before
using such social sharing buttons that they do so at their own discretion and note
that the social media platform may track and save your request to share a web page
respectively through your social media platform account.
Contacting Us: We welcome any queries, comments or request that you may have regarding
our service or this policy. Please do not hesitate to contact us using the details
What type of information we have
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact
Details of your presenting condition, medical history and relevant lifestyle information.
Details of course of treatment/intervention and outcomes.
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for
one of the following reasons:
To ensure that we can contact you and your emergency contact should it be necessary.
To ensure that we have all the relevant information to provide you with the best
and most appropriate treatment.
To ensure that we are complying with the professional standards set out by Extend
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on
for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this
by contacting Amanda Richard.
(b) We have a legal obligation.
(c) We have a vital interest.
(d) We need it to perform a public task.
(e) We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to ensure that we are providing
you with the most appropriate treatment and intervention and we are aware of any
reason an intervention may be contraindicated.
All the information you share is completely confidential and will not be shared with
anyone unless it falls under duty to report guidelines. This includes reporting if
the client is presenting as a real and immediate danger to themselves, if someone
is suffering or at risk of harm or the disclosure of a crime.
We may advise that it could be beneficial to you to share this information with family
or carers or other medical professionals. If this is the case your consent will be
sought and you have the right to refuse. You also have the right to request to see
a written report prior to it being sent on.
How we store your information
Your information is securely stored in a locked filing cabinet in the office.
When no longer required, we will then dispose your information by confidential shredding
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information
you think is inaccurate. You also have the right to ask us to complete information
you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information
in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict
the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing
of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information
you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a
request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org or on 07712587516
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF